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We work hard to make sure your account information stays secure. Stay informed of security risks and learn more about how to protect yourself and how State Farm protects you.
If you receive an email, letter, phone call or text message which seems suspicious, protect yourself and do not reply or respond. Do not provide any personal information, (especially financial account details).
Call a local State Farm agent at a phone number you know is correct (not the number in the email, on caller ID or in a letter). An agent can help determine whether the email, phone call or text message is authentic. If it’s not legitimate, the agent will report the activity to State Farm.
Call a local State Farm agent at a phone number you know is correct (not the number in the email, on caller ID or in a letter). In addition, you should consider taking the following actions if you believe you are a victim of a scam phone call or you clicked on a link in the email, opened an attachment or responded to the sender, etc.
The Federal Trade Commission or by calling 877-IDTHEFT (877-438-4338)(877-438-4338).
Local or state police departments (if the activity results in stolen funds or property).
Customers have recently reported receiving emails in which the sender uses the State Farm name in the email address. The email informs the customer about a monetary reward or may ask the customer to complete a survey to receive an "exclusive reward."
Other suspicious emails do not use the State Farm name, but purport to be “a new plan” of insurance from the recipient’s "insurance agent." These emails may not include any links, but provide a phone number.
These are scam emails. To protect yourself, do not reply or click on links in suspicious email messages and do not give out personal information, (especially financial account details) over the phone if you are suspicious.
How to report a scam
There may be times when you are asked to verify your identity. You can choose the identity verification method that best suits your needs.
State Farm is committed to protecting your personal information. That’s why we provide security features to help ensure only you can access your account. The two-factor verification process provides an extra layer of account security designed to keep your information safe.
If you choose two-factor verification, you’ll see some changes when you access your account online. Here’s what you need to know:
Identity verification can be achieved through the use of a temporary Verification Code (VC). In order to utilize a VC, your email address and/or mobile number must be current – this enables State Farm to successfully communicate the 6-digit code. Once you receive the code, enter it within a few minutes to verify your identity.
To update your email address and mobile number, log in to your account and look for “Profile and Preferences”.
If you are unable to update your information or enter the Verification Code, Verification Questions is an option. You may contact a State Farm representative at 888-559-1922888-559-1922.
You will be asked a few questions to verify your identity. These questions are created using information from various customer databases. This form of identity verification is commonly known as Knowledge-Based Authentication (KBA). State Farm customer records are not utilized in this process. Please note that the answers you provide are only used to verify your identity and will not be used for any other purpose.
Once you have successfully responded to the KBA questions, your identity is deemed verified. If you are unable to answer the questions, the use of a Verification Code is an alternative solution for identity verification. You may contact a State Farm representative at 888-559-1922888-559-1922 for assistance.
If you currently have a Canadian address*, your identity will be verified using a temporary Verification Code (VC). In order to utilize a VC, your email address and/or mobile number must be current – this enables State Farm to successfully communicate the 6-digit code. Once you receive the code, enter it within a few minutes to verify your identity.
To update your email address and mobile number, log in to your account and look for “Profile and Preferences".
If you are unable to update your information or enter the Verification Code, assistance from a State Farm representative is available at 888-559-1922888-559-1922 .
* Canadian address: This could be your mailing address, residence address, or a non-U.S. address on any policy or account in your file.
Scammers use email or text messages to trick you into giving them your personal information (e.g., passwords, account numbers or Social Security numbers) to gain access to your email, bank or other accounts. Their messages create a sense of urgency, curiosity and fear so that you’ll take immediate action. Scammers launch thousands of phishing attacks every day — don’t take the bait.
If you receive an unsolicited email requesting personal information and it appears to be from State Farm, whpdsf.com® or has the State Farm logo, do not respond.
Keep this in mind:
Although scammers may use our State Farm logo and name to make their messages look legitimate, look for these signs to help you recognize a phishing email:
Review the email from top to bottom. Do not just look at the sender’s name and email address. Phishers know that most people will stop there. They are counting on you being too busy to take the time to examine your emails.
If you receive an unsolicited email requesting personal information and it appears to be from State Farm, whpdsf.com® or has the State Farm logo, do not respond.
If the State Farm name or logo is used in an email and you are suspicious, report this activity.
State Farm customers: If you receive an email that looks different from what you normally receive from your agent or State Farm, report this activity.
Scams take various forms. The most common we hear about are letters, emails or phone calls. If the State Farm® name or logo is used in a communication and it seems suspicious, report it to State Farm.
Here are some examples of scams which target State Farm customers. Learn how to spot them and how they work so you can avoid becoming a victim. If you do fall for a scam, report it immediately.
Prize scammers try to get your money or personal information through fake lotteries, sweepstakes or other contests. Many of these fake contests ask you to pay a fee to collect your winnings. Others require you to provide personal information to enter a “contest.” These scams can reach you by mail, email, phone calls, robocalls or text messages.
Example of a lottery or sweepstakes scam to a State Farm customer
What happens: You are notified you have won a lottery or other monetary prize. In the case of a letter or email, scammers may use the State Farm logo, or otherwise try to make it appear that the "contest" is sponsored by State Farm.
How it works: You may be given a claim number and asked to contact an "agent" or prize administrator to claim the rest of your “prize.” A bogus check for a smaller amount is often included to cover "administrative costs," taxes or fees. The check may:
Scammers use email to trick you into giving them your personal information (e.g., passwords, account numbers or Social Security numbers) to gain access to your email, bank or other accounts. Learn more about phishing and how to recognize, review and report phishing email messages.
Telephone scammers try to steal your money or personal information. They may contact you through a phone call from a real person, a robocall (an automated call which delivers a recorded message) or a text message.
Example of a telephone scam to a State Farm customer
What happens: You receive a phone call from someone you don’t know saying they are from State Farm. You’re asked for your credit card information to immediately pay your premium to avoid cancellation or a lapse in coverage.
How it works: Callers will pretend to be with State Farm to gain access to confidential or personal information, including your credit card information. Some callers may try to provide a quote for insurance to "lower your rate" and will eventually ask for credit card or bank account information.
What to do: If you have doubts about the caller’s identity, hang up and call your agent at a phone number you know is correct and report this activity.
Spoofing is when a caller deliberately falsifies the phone number displayed on your caller ID to disguise their identity. Scammers often use spoofing so that an incoming call appears to come from a local number, a company or a government agency that you may already know and trust.
What happens: You receive a phone call and your caller ID shows a phone number from State Farm. You answer, but you don’t recognize the caller and the caller seems suspicious.
How it works: Scammers can mask the phone number they are dialing from and display another number on caller ID. To trick you, they’ll often use a phone number with a local area code or even the same number for your neighbor, a government agency or a local business — such as your State Farm agent’s number. You might hear a recorded message which asks you to press a number to speak with someone.
What to do: If you have doubts about the caller’s identity, hang up and call your agent at a phone number you know is correct and report this activity.
Scam artists will send a fake invoice or bill to an individual or business hoping to trick them into paying for products or services that they did not order, that have little or no value, or that are never delivered. Many of these “invoices” appear at first glance to be legitimate bills, and may include threatening or confusing legal jargon to create a false sense of urgency to pressure recipients to make quick payments.
What happens: You get an authentic-looking State Farm bill in the mail indicating you are in "Past Due" status. You don't remember the purchase or other transaction the bill is for.
How it works: Scammers create a fake bill using the State Farm name and logo and mail it to you.
What to do: If the bill seems suspicious — or if you don’t even receive paper bills in the mail from State Farm — call your State Farm agent at a phone number you know is correct and report this activity.
To trick victims into providing their personal information, bad actors may create a fake or “spoofed” website which may look like a legitimate company’s website. They’ll even create a similar domain name like “statfarm.com” (without an “e”) which closely resembles “whpdsf.com”.
Oftentimes, a phishing email will include a link to a spoofed website and prompts victims to enter personal information such as driver’s license and Social Security numbers and bank account or credit card info. Fake sites might also prompt victims to enter their user names and passwords. Bad actors then use those credentials to try logging in to victims’ accounts on legitimate websites to potentially access bank accounts, open credit cards, or steal the victim’s identity.
To protect yourself from falling victim to a spoofed site, here are some tips:
For more information, visit the following:
Which are recommended browsers? whpdsf.com is currently compatible with the following major browsers:
State Farm is dedicated to maintaining the confidentiality, integrity and availability of State Farm systems and information. We care about protecting our customers and associates from the security risks of everyday life. If you have noticed an information security issue in a State Farm system while using www.whpdsf.com or a State Farm mobile application, we want to hear about it.
Vulnerability disclosureState Farm is committed to the protection of customer information. State Farm uses Knowledge Based Authentication (KBA) as a part of our customer verification process.
We use a provider who specializes in identity verification for companies, healthcare and government entities. Verification questions are generated randomly during each customer interaction, making it impossible to determine which questions will be presented in a quiz. The provider pulls answers for the verification questions from a wide variety of customer information databases, but not from State Farm customers' personal information.
This approach has become common in the industry and will help to keep your information safer from those who might want to illegally access it or use it for fraudulent purposes.
Most customers will continue to log in through the devices (computer, mobile phone, tablet, etc.) they use today. You may experience one of the following: U.S. customers, customers with a non-U.S. address (State Farm Bank®), or customers with a non-U.S. address (insurance only).
If it is necessary to verify your identity, you will be asked to answer randomly generated verification questions called a "quiz" or, if available, you can request to receive a temporary verification code via email or text message.
You must pass the quiz or enter a valid verification code received via email or text message to be considered "verified". If you're unable to pass the quiz or enter a valid code, you must call State Farm (888-559-1922)(888-559-1922). You also have the option to create and manage a personal identification number (PIN) when you call a State Farm response center. This PIN is used to help verify your identity and is only available through a State Farm response center.
If you currently have a non-U.S. address1 on file with State Farm, you may receive an alert message when logging in to whpdsf.com® indicating we are unable to verify your identity.
If you receive this message, please call State Farm toll-free at 877-SF4-BANK (877-734-2265)(877-734-2265) or 00+1+309-994-6170 for international calls. A Customer Service Representative will ask you a series of questions to verify your identity and assist you with online access to your policies and accounts.
You will not see randomly generated questions, but can request to receive a temporary verification code via email or text message in order to verify your identity. This process will replace your previous security questions and answers.
You must enter a valid verification code received via email or text message to be considered "verified". If you're unable to enter the code, you must call State Farm (888-559-1922)(888-559-1922).
1 Non-U.S. address: This could be your mailing address, residence address or a non-U.S. address on any policy or account in your file.
If you currently have a non-U.S. address2 on file with State Farm, you will not see randomly generated questions, but can request to receive a temporary verification code via email or text message in order to verify your identity. This process will replace your previous security questions and answers.
You must enter valid verification code received via email or text message to be considered "verified". If you're unable to enter the code, you must call State Farm (888-559-1922)(888-559-1922).
2 Non-U.S. address: This could be your mailing address, residence address or a non-U.S. address on any policy or account in your file.
State Farm (including State Farm Mutual Automobile Insurance Company and its subsidiaries and affiliates) is not responsible for, and does not endorse or approve, either implicitly or explicitly, the content of any third party sites hyperlinked from this page. State Farm has no discretion to alter, update, or control the content on the hyperlinked, third party site. Access to third party sites is at the user's own risk, is being provided for informational purposes only and is not a solicitation to buy or sell any of the products which may be referenced on such third party sites.